CATA's Dial-a-Ride service is a door to door service for persons who are over 60 years of age, and for adults (over 18 years of age) who have a physical, mental or cognitive disability.
Service is available in Gloucester, Rockport, Essex and Ipswich and for organized trips outside Cape Ann. For more information on Dial-A-Ride see brochure here.
To qualify for CATA's Dial-a-Ride service, you must complete a "Dial-a-Ride Application Form" available here or by calling (978) 283-7916. Persons over 60 must present proof of age. Individuals with disabilities must also complete Parts B and C. Part C must be completed by a health care professional who is familiar with your disability.
CATA provides service to the North Shore Regional Dialysis Center at 133 Brimbal Avenue, Beverly for residents of Gloucester, Rockport, Ipswich, Essex, and Hamilton. Service is available Monday through Saturday for customers scheduled for first or second shift dialysis treatments. Let the Dialysis Center know you are interested in using the CATA van and they will help coordinate your transportation. Click here for the Dialysis Transportation Application. The regular fare is $5 round trip ($2.50 one-way). CATA offers Dialysis Bus Passes at $25 for 6 round trip rides. Call CATA at 978-283-7916 for additional information.
Ipswich Medical Bus
CATA partners with the Ipswich Council on Aging to provide out-of-town medical transportation services to Ipswich residents. The regular fare is $5 round trip ($2.50 one-way). CATA offers Ipswich Medical Bus Passes at $25 for 6 round trip rides. For additional information and to register for this service, please contact the Ipswich Council on Aging at 978-356-6650.
Hamilton Transportation Services
CATA provides transportation services for Hamilton seniors to the following towns: Hamilton, Wenham, Beverly, Manchester, Gloucester, Rockport, Essex, Ipswich, Rowley, Salem, Peabody, and Danvers. Transportation is available Monday through Friday, from 8am-4pm. For additional information, click here or call Dispatch at 978-283-7916.
ADA PARATRANSIT SERVICE
ADA PARATRANSIT ELIGIBITITY
To qualify for CATA's ADA paratransit service, you must complete the "ADA Paratransit Eligibility Application Form" available here or by calling (978) 283-7916. Part C of the application must be completed by a physician, health care professional, or rehabilitation professional familiar with your disability. You may also be required to come to the CATA office for a functional assessment.
ADA APPEAL OUTLINE
If an applicant is informed that they are "conditionally eligible" (i.e., eligible for paratransit only under certain circumstances), or "not eligible," the specific reasons for this determination will be stated in the determination letter. The applicant will also be informed of the process available for appealing the decision. Applicants must provide notice that they wish to exercise his/her right to an appeal hearing within 60 days of the decision denying or limiting eligibility. Applicants can provide notice in writing or verbally if providing written notice would create a barrier to the appeals process. This notice should be submitted to CATA's Administrator:
Cape Ann Transportation Authority
Felicia Webb, Administrator
3 Pond Road
Gloucester, MA 01930
An in-person hearing will be scheduled for the applicant to present information. An applicant may waive the in-person hearing and proceed on the basis of a written presentation. An applicant may speak on their own behalf and/or have others represent them during the appeals proceeding. Appeals will be determined by a professional who specializes in the primary disability of the applicant and who has not been involved in the initial determination. CATA will have the following professionals, as appropriate, to meet applicants, assess all information submitted, and make appeal decisions: the CATA Administrator, a Physician, an Orientation and Mobility (O&M) Specialist, a Psychiatrist, and a Physiatrist or Physical Therapist.
The applicant will be provided a written notification of the decision within 30 days of the hearing or receipt of the applicant's written presentation. The written notification of the appeal determination will include the reason for the decision. If a decision has not been made within the 30 day period, transportation will be provided until and unless a decision to deny the appeal is issued
Complaint Policy and Procedure
Dial-A-Ride and ADA customers may submit service comments, complaints, or commendations by telephone to 978-281-8315, ext. 212 or by mail to:
Paul Scanlon, Transit Supervisor
Cape Ann Transportation Operating Company
3R Pond Road
Gloucester, MA 01930
All Dial-a-Ride and ADA comments, complaints or commendations will be responded to within 48 business hours. Customers are encouraged to leave their full name, address and phone number.